Privacy Policy

1. Ownership and Scope

The website olookandco.online is owned, registered and operated by OLOOK PAVUNA COMERCIO DE ARTIGOS DO VESTUARIO E ACESSORIOS LTDA, a limited liability company incorporated under the laws of the Federative Republic of Brazil under CNPJ 68.276.094/0001-60. This Policy applies to any personal data collected through this domain.

The company does not authorise, licence or franchise any third party to collect, process or hold personal data under this domain. Any communication or form submitted through olookandco.online is received and handled directly by OLOOK PAVUNA COMERCIO DE ARTIGOS DO VESTUARIO E ACESSORIOS LTDA using the registered contact channels published on the website.

2. Data We Collect

We collect only the information necessary to answer enquiries and, where applicable, to fulfil a commercial relationship you initiate with us:

• Contact information you voluntarily submit through our contact form or by writing to us — name, email address and, where you provide it, telephone number.
• Message content you send us — the text of your enquiry, along with any additional detail you choose to include.
• Technical information automatically logged by our hosting infrastructure for security and operational purposes — IP address, browser type and access timestamps.

We do not knowingly collect data from children under the age of 13. This website is directed at adults, and no service on it is intended for minors.

3. How We Use Your Data

Data submitted through this website is used strictly for the following purposes:

• Answering the enquiry you sent us.
• Managing the commercial relationship, where one is established, including order handling, invoicing and after-sale communication.
• Complying with legal, accounting and tax obligations applicable to OLOOK PAVUNA COMERCIO DE ARTIGOS DO VESTUARIO E ACESSORIOS LTDA.
• Preserving the operational security of the website and our records.

We do not sell, rent or exchange your personal data. We do not use your data for automated profiling or for advertising by third parties.

4. Legal Basis

The legal bases we rely on to process your data include: your consent when you voluntarily submit information through our forms; the performance of a contract or of pre-contractual steps at your request; and our compliance with a legal obligation to which we are subject under Brazilian law.

5. Sharing and Third Parties

We do not share your personal data with third parties for their own commercial purposes. Data may be disclosed only in the following narrow scenarios:

• To the accounting, legal or fiscal advisers of OLOOK PAVUNA COMERCIO DE ARTIGOS DO VESTUARIO E ACESSORIOS LTDA, strictly within their professional duty of confidentiality.
• To payment or logistics providers when strictly necessary to fulfil an order you placed with us.
• To public authorities, when required by a lawful order or by an obligation binding on the company.

No third party is authorised to sell, resell, licence or repackage data collected through this domain.

6. Data Retention

Personal data is kept only for as long as is needed to fulfil the purpose for which it was collected, and afterwards for as long as is required by applicable Brazilian tax, commercial or civil legislation. Once those periods lapse, data is deleted or anonymised.

7. Cookies and Site Analytics

This website uses only strictly necessary cookies to maintain basic functionality. We do not run cross-site advertising trackers on this domain, and we do not embed third-party marketing pixels intended to profile visitors.

Aggregate access logs (page views, timestamps, referring pages) may be retained for security and to understand general use of the site. This information is not tied to individual identity.

8. Data Security

We apply administrative and technical measures proportionate to the volume and nature of the data we hold: restricted access to records, credential-controlled hosting infrastructure, and periodic review of retained information. No system connected to the internet can be guaranteed absolutely secure, but we take reasonable steps to preserve the confidentiality and integrity of your data.

9. Your Rights

Under Brazilian data protection law (Lei Geral de Proteção de Dados — Law 13.709/2018), you have the right to request confirmation of the existence of processing, access to your data, correction of inaccurate data, anonymisation, blocking or deletion, portability, information about entities with which the data has been shared, and revocation of consent. To exercise any of these rights, please contact us at [email protected].

10. Changes to This Policy

We may revise this Privacy Policy from time to time. The most current version is always the one published at this address, dated at the top of the page. Continued use of the website following an update constitutes acceptance of the revised text.

11. Contact

Any question relating to this Policy or to the treatment of your personal data may be sent to:

OLOOK PAVUNA COMERCIO DE ARTIGOS DO VESTUARIO E ACESSORIOS LTDA
Av. Pastor Martin Luther King Jr.
Pavuna Metro Station — Module 03, Mezzanine Floor
Pavuna, Rio de Janeiro / RJ, CEP 21.520-002, Brazil
CNPJ 68.276.094/0001-60
Email: [email protected]
Telephone: +55 (21) 9309-5225